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I LOVE it!! Our recent trip to the Med would have not been the same without taking the advice of everyone Our guides in all of the ports did a fabulous job engaging them. But I have to say that they still talk about returning to Egypt. This was by far her favorite stop. We used Ramses. Most of my communication was with Mohammed Yousef. There was a time or two when I needed to email him twice. But I had a LOT of questions. So I am sure you can imagine how many emails I sent to him. We had others who decided to set up their own tours through Ramses also. They either chose to do an overnight or something completely different. The tours I arranged came back to the ship after the first night and we toured Alexandria the next day. We did not have security on our bus. But, at a few of our stops a guard stood by the door of the bus while we shopped. The driver stayed with the bus when there was not a guard. We were never worried about our safety. Athens made me more nervous than Egypt. I am hoping to return to Egypt in 2012 on a Holy Land cruise. I just need to get my husband on board. He is about 80% of the way there.We will obviously use Ramses. They are super to work with.